Your insurance company's customer experience, running itself.
AUTRA deploys AI teammates directly inside your operations. Every policyholder question answered instantly. Every claim guided from first contact to resolution. No more queues. No more manual follow-ups. No more repetitive work stealing time from your team.
Trusted by insurance professionals
4.9
Autra AI helps you to automate the manual works in insurance, so you can focus on the growth : production, underwriting, partnership, distribution, events, branding, business expansion etc.
Insurance
Reinsurance
Insurance Broker
Loss Adjusters
Surveyor
Pension Fund
About AUTRA
AI-as-a-Service , Built for Insurance
We’re not building tools for people to use.
We’re building digital workers —autonomous agents that do the work.
No interfaces. No dashboards. Just outcomes.
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Customer Service
70% of customer service inquiries are the same 10 questions — answered manually, every single day.
Claim Process
The average claim response takes 2–4 hours. Customers don't wait that long.
Organization
Your best people spend 60% of their time on work that a system should handle.
24/7
They never sleep
Solutions that accelerate your insurance operations
AUTRA deploys Agentic AI directly inside your company. They live in your systems, speak your brand's identity, and help your team to do the manual works.
Can handle many inquiries
They never had a bad day
Reduce Human Error
They can be your teammates
< 5 Seconds
average first response time
The way you grow with AUTRA
60% - 70%
reduction in claim processing time
24/7
always on, never absent
Our latest insights
Stay ahead with expert analysis and market intelligence
Answers to all your questions
What is agentic AI, and how is it different from a regular chatbot?
A regular chatbot follows a fixed decision tree — it breaks the moment a customer asks something unexpected. Agentic AI is fundamentally different: it understands context, reasons through complex situations, takes actions autonomously, and adapts its responses based on what's actually happening in the conversation.
For insurance customer service, this means it can handle a policyholder who asks three different questions in one message, recognise when someone is frustrated and adjust its tone accordingly, collect and validate claim documents without being prompted, and escalate to a human agent with a complete briefing — all without a single manual trigger.
What customer service tasks can the AI handle for an insurance company?
The AI handles the full range of repetitive, high-volume customer service work:
The AI handles the full range of repetitive, high-volume customer service work: · Policy inquiries — coverage details, premium due dates, policy status, exclusions · Claims — first notice of loss, document checklists, submission guidance, status updates · Renewals — reminders, coverage review conversations, re-engagement of lapsed policyholders · Onboarding — guiding new policyholders through their first policy, explaining terms · General inquiries — office hours, payment methods, contact routing
Which channels does the AI work across ?
The AI operates across WhatsApp Business (using your existing number and brand), your website's live chat widget, and email. Enterprise clients can also connect it to a customer self-service portal or internal helpdesk system. All channels share a single conversation history — if a policyholder starts on WhatsApp and follows up by email, the AI has full context of the entire interaction.
What happens when the AI cannot handle a request?
The AI is built with intelligent escalation as a core function, not an afterthought. When it encounters a situation that requires human judgment — a disputed claim, a sensitive complaint, a question outside its configured knowledge base — it hands off to your human team with a structured summary: the customer's issue, the conversation history, any documents or data already collected, and a suggested next step. Your team arrives informed, not starting from scratch.
Ready to stop doing work that should do itself?
Start using AI to eliminate the grind of repetitive and manual processes in insurance.
Autra AI helps you to automate the manual works in insurance, so you can focus on the others : like production, underwriting, partnership, distribution, events, branding etc.
